What should I do if I receive a damaged or incorrect product from Vistaprint?

If you receive a damaged or incorrect product from Vistaprint, it is important to act quickly to ensure a smooth resolution. Vistaprint is committed to customer satisfaction and will work with you to replace the item or issue a refund, so you receive a quality product that meets your expectations.

Contacting Vistaprint Customer Care

Immediately reach out to Vistaprint's Customer Care team through the Help Center at https://www.vistaprint.com/customer-care/help-center/. Providing detailed information helps expedite your case.

Information to Provide

• Your order number or purchase details.
• A clear description of the issue encountered.
• Photographs of the damaged or incorrect item to verify the problem.

Resolution Process

Once you have contacted Customer Care and submitted the necessary information, Vistaprint will review your claim promptly. Their team may offer to replace the item or issue a refund depending on the circumstances to ensure your satisfaction.

Tips for a Smooth Support Experience

• Contact Customer Care as soon as you notice the issue.
• Have your order number and photos ready before reaching out.
• Follow any guidance provided by the support team carefully.

Additional Support Resources

For further assistance or questions, visit Vistaprint’s Help Center or contact customer support directly through their website. You can also review the terms of use for detailed policies regarding orders, returns, and refunds.